Returns & Exchanges
RETURNS
Please note that a SGD10 processing fee will be charged for all returns. We accept returns of any undamaged, unworn items in its original packaging within 7 calendar days from the date of delivered.
To request a return, kindly email us at admin@thegaiac.com with your order number, tracking number, and reason of return along with a photo of item. Kindly refrain from Direct Messaging (DM) us on social platforms (eg. Instagram) for any Returns or Exchanges related orders. After 7 calendar days, all sales are final.
You may return your item to us via your own choice of courier service which must come with a tracking number, for which the buyer will be responsible for all associated shipping costs and taxes. Any lost parcels in transit will be the responsibility of the buyer. Returns must include all original paperwork, labels, tags, and full packaging. You may opt to pack the items in a different box or mailer should the original one be damaged upon delivery. If you choose to do so, kindly ensure that your name and order number is included on your return package.
Returns are only applicable to regular-priced items purchased on our website at www.thegaiac.com. Any GAIAC merchandise purchased through Third-Parties or platforms are not covered under our Return Policy. Items under the SALE tab (if any) are strictly not applicable to any form of Returns or Exchanges.
EXCHANGES
To perform an exchange, you may select any new item of your choice and mail back your return order to us within 7 calendar days of your previous order, provided that the new item is available on our website. You may return your item to us via your own choice of courier service that is trackable, for which the buyer will be responsible for all associated shipping costs and taxes. All return items must be strictly undamaged and unworn.
To register your exchange, kindly email us at admin@thegaiac.com with your order number, tracking number, reason for exchange, and please state 'EXCHANGE' along with a photo of item.
Once we received your return item for the exchange, we will process a refund in store credits to your GAIAC account. The SGD10 processing fee does not apply to Exchanges, however SGD5 will be deducted from the store credits due to re-delivery.
GAIAC reserve the right to refuse any returned item that does not meet our Returns & Exchange policy.
***Measurements provided on our website are basic measurements which are taken as accurately as possible with the item laid flat.
***Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no refunds/exchanges will be made.